Question 1

Does it handle deposits + cancellation fees?

Accepted Answer

Yes — for services where you require a deposit (color, balayage, lash extensions), the AI explains the policy on the call and texts a Stripe payment link the caller can complete in 30 seconds. Cancellation fees enforced per your policy.

Question 2

Can it book the right stylist for the service?

Accepted Answer

It captures the requested service, stylist preference (or "any available"), and skill level (e.g. "balayage needs a senior colorist") and books only with stylists whose calendar shows that skill. No more mis-booking a new hire with a color correction.

Question 3

What if a stylist is sick and we need to rebook her column?

Accepted Answer

Tell ReplyQuik who's out and it texts every affected client with reschedule options. Most clients reply within an hour. Your front desk doesn't spend the morning on the phone.

Question 4

Will it remember my regulars?

Accepted Answer

Yes — returning callers get recognized by phone number. The AI greets them by name, remembers their usual stylist and service, and pre-fills the booking. Feels like a salon that knows them, even at 11pm.

Question 5

How long does setup take?

Accepted Answer

About 10 minutes end-to-end. Paste one line of code into your site, configure your business hours, and you’re live. Most customers are taking real conversations the same day.

Question 6

Do I need to train the AI on my business?

Accepted Answer

Optional. The AI works out of the box with your services and hours. Upload FAQs, policies, or pricing documents to make it more accurate. No prompt engineering required.

Question 7

Is there a free trial?

Accepted Answer

Yes — 1 month free on every plan. Credit card required at signup, but you’re not charged until day 31. Cancel anytime in your dashboard before then and you owe nothing.

Question 8

What does $99/mo include?

Accepted Answer

Everything. One flat rate, every feature, unlimited seats — voice, chat, bookings, integrations, warm transfers, owner SMS alerts, daily intelligence briefing. No upsell tier, no per-seat add-ons, no surprises.

Question 9

Does this work for my industry?

Accepted Answer

If your business books appointments, yes. ReplyQuik is used across daycares, salons, fitness studios, legal offices, and other service businesses. The AI adapts to your vocabulary and booking patterns automatically.

Question 10

Does ReplyQuik work on mobile devices?

Accepted Answer

Yes. The chat widget is fully responsive — visitors on phones get the same experience as on desktop. The admin dashboard also works on mobile, so you can manage bookings and view briefings from your phone.

Question 11

Can I have multiple locations or businesses?

Accepted Answer

Yes. Each location is a tenant in ReplyQuik with its own widget, calendar, team, and pricing. Manage all locations from one login. Pricing is per-tenant, so multi-location pricing scales linearly.

Question 12

What happens to my data if I cancel?

Accepted Answer

Your data stays in your account for 30 days after cancellation. Export anytime via CSV from the dashboard. Customer records, conversation history, and bookings are yours to keep. After 30 days, data is permanently deleted.

Question 13

Do you support HIPAA / regulated industries?

Accepted Answer

Not currently. ReplyQuik is for general service businesses. We are not HIPAA-compliant and do not recommend using ReplyQuik for protected health information.

Salons & Spas — 32% of after-hours salon calls go to a competitor by morning

How ReplyQuik books a balayage by stylist preference