Question 1

What does ReplyQuik do when a patient calls a dental practice?

Accepted Answer

It answers within 1–2 rings under your practice name, asks whether they're a current or new patient, captures the reason for the visit, asks about insurance (carrier + member ID), checks your live schedule, books the visit, and texts a confirmation. If the call is an after-hours dental emergency (severe pain, trauma, swelling), it follows your emergency protocol — typically capture-and-call-back from the on-call dentist.

Question 2

Does it handle phone and chat?

Accepted Answer

Both — same AI, same knowledge, same calendar. A patient who chats on your website and then calls gets a continuous experience.

Question 3

Will it answer "do you take my insurance?" on the call?

Accepted Answer

It captures the carrier and member ID on the call, and either (a) confirms in-network status from the list you pre-load — Delta Dental, Cigna, MetLife, BCBS PPO, Aetna, whatever you take — or (b) tells the patient your front desk will verify and call back. Real-time eligibility-check integrations (Eligible, Pverify) are on the roadmap.

Question 4

Can it fill same-day cancellations from the waitlist?

Accepted Answer

Yes. When a slot opens, ReplyQuik texts your waitlist in priority order and books the first patient who confirms. A slot that used to go dark fills in minutes — and the unbooked-chair-time math is some of the highest-leverage revenue in a dental practice.

Question 5

Can it handle recall outreach for hygiene?

Accepted Answer

Yes — push a list of patients due for recall and it calls/texts them with their booking link. The flow is gentle (not a robo-call): voicemail + SMS combo with one tap to book on your live calendar.

Question 6

What does setup look like?

Accepted Answer

About 10 minutes. You give it your hours, providers, services (general, hygiene, restorative, ortho, peds, etc.), the insurances you accept, your fee ranges for self-pay, and your emergency protocol. From there it goes live. Adding more (FAQs, the dentist's preferred language for new-patient calls, sliding-scale policy) makes it sharper.

Question 7

Does it handle bilingual dental calls?

Accepted Answer

Yes — every greeting offers English or Spanish. Spanish-first patients get the full booking and intake in Spanish. For practices in bilingual markets this routinely surfaces 10–20% more bookings.

Question 8

Do I keep my current practice phone number?

Accepted Answer

Yes. You forward your existing number to a ReplyQuik line — patients see no change.

Question 9

Does it work with Dentrix / Open Dental / Eaglesoft?

Accepted Answer

It runs in parallel with your PMS. Bookings sync via your calendar (Google or Outlook), and the AI sends summaries + structured data to your team after every call. Native two-way PMS connectors (Dentrix, Open Dental, Eaglesoft, Curve, Carestream) are roadmapped per system on request.

Question 10

What about Weave / NexHealth / Mango Voice?

Accepted Answer

ReplyQuik replaces or works alongside the answering layer of those systems. If you keep Weave for SMS marketing, ReplyQuik handles the phone receptionist layer — and the two share a calendar through Google/Outlook.

Question 11

Is it HIPAA-compliant? Do you sign BAAs?

Accepted Answer

No, and no. ReplyQuik is not HIPAA-certified and we don't sign BAAs today. The product is designed so PHI is never required to book a visit — name, contact, and reason-for-visit are all the intake captures. We do not recommend using ReplyQuik for protected health information beyond standard scheduling. If your practice requires a BAA, ReplyQuik isn't the right product yet.

Question 12

Will patients know it's an AI?

Accepted Answer

Most won't notice. If asked directly, it answers honestly.

Question 13

What about no-show fee enforcement?

Accepted Answer

You configure your no-show policy and the AI explains it on the booking call. For new patients you can require a card-on-file via a texted Stripe link; the AI walks them through the 30-second flow.

Dental Practices — 60% of new-patient calls hang up after 30 seconds on hold

How ReplyQuik handles a new-patient insurance question