Chiropractic & Physical Therapy — 67% of back-pain calls book within 3 hours if answered live

Acute pain has a short patience window — the practice that answers with availability books; everyone else loses to urgent care.

How ReplyQuik books a same-day back-pain consult

Tuesday-morning call from a new patient whose lower back went out over the weekend. ReplyQuik captures the injury type, checks insurance acceptance, and gets them in for an assessment before the pain pushes them to urgent care.

1. AI: Thanks for calling. How can I help?
2. Caller: I tweaked my back this weekend. Can I come in today?
3. AI: Sorry — that's no fun. We usually fit acute back pain in same-day. Is this lower back, mid-back, or neck? And new injury or flare-up?
4. Caller: Lower back. New — I bent over and felt a pop.
5. AI: Got it. We'd do an exam plus an adjustment if appropriate — about forty-five minutes for the first visit. Are you a current patient or new?
6. Caller: New.
7. AI: Welcome — new patients are $95 for the exam, and most major insurance covers chiropractic. What carrier do you have?
8. Caller: United Healthcare.
9. AI: We're in-network with UHC — most plans cover the visit with a small copay. I have 1 PM or 3:30 PM today. Which?
10. Caller: 1 PM.
11. AI: Booked. I'll text the new-patient intake — five minutes to fill out so you don't sit in the waiting room with a sore back.