Question 1

What does ReplyQuik actually do when a roofing customer calls?

Accepted Answer

It picks up within 1–2 rings, greets the caller under your brand, asks the few questions a roofer needs (is this storm/insurance work or cash-pay, where's the property, what's happening to the roof), books the inspection on your live calendar, and texts the confirmation to the caller and a summary to your team. If the call is an active leak emergency, it warm-transfers to your on-call crew instead. All of that, 24/7 — including the 2am storm call.

Question 2

Does it just answer the phone, or does it also handle chat on my website?

Accepted Answer

Both. The same AI runs your phone line and a chat widget on your roofing website. They share the same knowledge, the same calendar, the same lead routing — so a customer who starts on chat and switches to a call (or vice versa) gets a continuous experience.

Question 3

Can it tell insurance leads from cash-pay on the call?

Accepted Answer

Yes — and this is the single biggest reason roofers use ReplyQuik. The intake script asks "Is this storm damage that you're filing through insurance, or are you paying out of pocket?" early in the call. Insurance leads get captured with carrier, policy number if known, deductible status, and date-of-loss; cash-pay leads go straight to inspection booking. Your team gets the full split in the call summary.

Question 4

Can it transfer active leak emergencies to my on-call crew immediately?

Accepted Answer

Yes. The AI listens for urgency cues — active leak, water in the house, structural concern, "right now," "today" — and warm-transfers to whoever's on call. It passes the caller's situation in a 10-second verbal handoff so your crew doesn't need to re-ask anything.

Question 5

What does it do during a storm-week call surge?

Accepted Answer

Handles every call concurrently. A human receptionist takes one call at a time; ReplyQuik takes 10, 50, 100 simultaneously without dropping anyone. Storm-week is exactly when most roofing missed-call revenue happens — that's the use case the AI was built for.

Question 6

How does it learn what services you do and what you charge?

Accepted Answer

You give it the basics on setup (services you offer — asphalt, metal, tile, repair, full replacement; your service area; your hours; your inspection fee structure; whether you do free inspections or charge for them; whether you do insurance-claim help). That takes about 10 minutes. From there it can answer the common questions. Adding more (price ranges, materials questions, common objections) makes it sharper but isn't required to go live.

Question 7

Will it quote a roof over the phone?

Accepted Answer

No, and any honest roofer wouldn't want it to. It explains "we'll need to look at the roof to give you a real number — and the inspection is [free / $X]," then books the inspection. For repair price ranges and common questions ("what does asphalt run per square?"), it can quote ranges from a price list you give it.

Question 8

Does it gate on ZIP / service area?

Accepted Answer

Yes — and you should use it. You configure your service-area ZIP codes; the AI confirms ZIP early in the call and politely declines anything outside it. No more truck rolls to addresses you don't serve. (Or, optionally, it can offer to refer the caller to a partner.)

Question 9

Does it handle bilingual roofing calls?

Accepted Answer

Yes — every call greets in English and offers Spanish. Spanish-first callers get the full booking flow + intake in Spanish without you hiring a bilingual receptionist. For roofing, where a large share of the residential storm market is bilingual, this routinely captures business that used to bounce off the IVR.

Question 10

Do I keep my current phone number?

Accepted Answer

Yes. You forward your existing roofing number to a ReplyQuik line — callers never see a change, the AI picks up under your brand name, and your number stays on every truck, yard sign, and Google Business profile. No port required, no number swap.

Question 11

Does it work with my calendar?

Accepted Answer

Yes — it books on your live Google Calendar or Outlook. Two-way sync, so if you block off Saturday it won't book Saturday. Each crew or estimator can have their own calendar.

Question 12

Does it work with my CRM or job-management software?

Accepted Answer

It pushes every new lead — with the call transcript, the summary, and the insurance/cash-pay tag — to your CRM via email, SMS, or webhook. Works with JobNimbus, AccuLynx, CompanyCam, ServiceTitan, Housecall Pro, Jobber, HubSpot, and any system that accepts an inbound webhook. Native two-way connectors are roadmapped per system on request.

Question 13

What about after-hours / weekend coverage?

Accepted Answer

It's the same AI 24/7 — there's no "after-hours" mode. The 9pm storm call gets the same booking flow as the Tuesday-2pm call. Urgent transfers respect your on-call rotation (you set who's on call for nights and weekends).

Question 14

Will customers know it's an AI?

Accepted Answer

Most won't notice. The voice is natural and the conversation flows like a real receptionist. If a caller asks "are you an AI?", it answers honestly. We tested this with real roofing customers before we launched — booking rates were nearly identical to a human receptionist.

Question 15

What if it makes a mistake on a call?

Accepted Answer

Every call has a full transcript and a summary in your dashboard. If something goes wrong, you see it, you correct the customer, and you tell the AI not to do that again. You're not flying blind. (Also: a human receptionist makes mistakes too — they just don't leave you a transcript.)

Question 16

Is it HIPAA-compliant?

Accepted Answer

No, and you don't need it to be — roofing doesn't handle PHI. ReplyQuik is not HIPAA-certified and we don't sign BAAs today.

Roofing — 78% of storm leads go to whoever answers first

How ReplyQuik handles a 'storm hit, need an estimate' call